FAQS

What is a 100-night sleep trial?

It is impossible to judge a mattress for the first time. Thus, we are giving 100 nights’ trial period.

This trial serves as our return policy. If you find that your Morning Owl mattress isn’t right for you after purchase, the product will be removed from your home and will either get donated or recycled. The original payment will be refunded 100%.

Do you have a retail outlet?

We don’t believe in wasting money on ginormous showrooms, overstocked inventories, or excessive shipping costs. Instead, we pass the savings onto you by selling online. Morning Owl is manufactured in India and shipped to you fresh from our facility.

How can you give Last Mattress Warranty (TM) when other companies offer only 10 or 15 years?

This is because we sell the best natural latex and have confidence in our product. It undergoes rigorous health checks. That is why we are able to achieve this warranty level.

How do I move my Morning Owl mattress?

If you move, cover it with plastic, bend it in half, and secure with bungee cords. Or you can get mattress boxes from moving companies.

What is the Last Mattress Warranty (TM)?

We simply provide a free lifetime warranty. Rigorous quality checks have ensured that product outlasts long-term use. Morning Owl mattress could well be the last mattress you’ll ever have to buy. If that sounds good to you, we’re here to support and make it happen.

How does the MO feel?

The MO mattress meets the Goldilocks standard of “just right”. It provides the firm support of memory foam at the same time, offering a bouncy surface.

How do I return my MO?

It’s rare, but when it happens, we ensure that you have a smooth process. We arrange pickup and refunds. Give us a call or send an email, a Morning Owl representative will help you throughout the process. It will either get donated or recycled.

I have a habit of changing my sleeping positions while sleeping. Will my partner get disturbed by my movement?

The mattress is designed keeping you and your partner in mind. The MO mattress provides movement isolation which ensures that you or your partner neither feel a movement even if they are a few centimetres away.

What setup do you recommend for MO?

MO mattresses are designed to be versatile. As will all-foam beds, you need direct support under the mattress. A wooden platform bed offers the best support.

How firm is the MO mattress?

Our mattress is rated 6 on the scale of 1 to 10, 1 being soft and 10 being hard. It is not too soft or too hard. We provide the best firmness for you.

Are there chemical retardants in MO?

Latex acts as a natural fire retardant and hence doesn’t require a chemical treatment to make it fire retardant.

Are the mattresses vegan?

Yes, all MO mattresses are vegan.

What is Edge Support?

It is the encasement around the frame that spring mattresses require to support springs.

Your sleep is our priority. MO mattress allocates pressure and supports you when you sleep, not when you sit. Latex beds don’t need encasement. We chose not to add artificial hardening agents along the edges to make it more environment-friendly.

Do any of the products have a break-in period?

The body may take up to 30 days to adjust. Try sleeping on the MO for at least a week to get a good feel of it.

What is meant by 100% natural? How is organic mattress different from synthetic latex?

Synthetic latex doesn’t have the same health benefits as a natural latex. A 100% natural latex will only provide the best support one can ever dream of.

What are the health benefits of sleeping on an organic mattress?

Being totally chemical free, it is hypoallergenic. It will never cause an allergy and it is even suitable for babies. The organic latex is termite and bugs proof. Thus, you will never have to worry about bed bugs. It also provides the best spine support.

If natural latex is so good, why don’t other companies use it?

One reason could be that they want to encourage their customers to buy from them again and again. Other reason could be that they want to boost profits by cutting corners.

MO wants you to be satisfied for as long as humanly possible with your mattresses. If you buy from us again, we want it to be for the other rooms in your house.

Why is Latex mattress superior/expensive than other?

Latex is tapped without destroying the tree or creating pollution, unlike other types of mattresses. To make a queen size latex mattress, it takes a whole day’s output of 12 acres of rubber trees. This tedious task of extraction adds up to the superiority of latex.

Where is latex sourced from?

The latex is obtained from the Hevea Brasiliensis tree (commonly called the rubber tree).

What is a latex mattress?

These mattresses are made from the sap of rubber trees. They are all natural and botanical in nature. There are synthetic latex mattresses in the market that may or may not include any natural latex.

How long do latex mattresses last?

A natural latex mattress can last up to 20 years without losing the firm support they are so famous for. This gives you a lot more value from your investment when you choose natural latex.

Are latex mattresses made from sustainable materials?

The rubber trees are not harmed in the extraction process. The sap is very sustainable as it grows quickly.

Do latex mattresses cause off-gassing issues?

Memory foam mattresses with petrochemicals have a reputation for powerful off-gassing when removed from packaging. This can cause headaches and respiratory issues. This is not the case with 100% natural latex foam. It can be a problem if you choose synthetic or hybrid latex.

How is latex different from memory foam?

There are many of them. The biggest is in their manufacturing process. Latex foam is constructed in a manner that encourages air flowing toward and away from the skin – keeping your skin cooler at night. Memory foam is associated with a sinking feeling when once crawled into bed. Additionally, latex is naturally antimicrobial and antibacterial which memory loam lacks in.

What is the delivery cost and how long does it take?

There is no delivery cost. The FREE standard shipping takes approximately 4-6 days from the date the order is processed.

Can you make custom-sized mattress?

You can get a custom-sized mattress from us. However, you will lose the 100-night trial period. Please contact us for further queries.

What courier service do you use?

Currently, we use Fed-ex.

Where are MO mattresses shipped from?

They are shipped from our facility in Mumbai.

For how long can I keep the product in the box?

You can keep it in the box for up to three months. However, the 100-night trial period starts from the night you receive the mattress.

Do you offer discounts?

Yes, we do offer discount codes for a limited period of time. They can be found on our website, our social channels, or our promotional emails.

However, only one discount code can be used per order and these are subject to availability.

Can I use more than one discount code on a single order?

Unfortunately, you can use only one code on a single order.

How will I pay for my order?

Credit cards, debit cards, and net banking are popular options. You can also choose Paytm and cash on delivery payment options.

What types of cards do you accept?

We accept MasterCard, Visa, and American Express.

Do you offer finance?

Currently, we do not offer any financing option.

What is the return process?

Contact care@mymorningowl.com and provide us with your account or purchase information. A courier service will be arranged by us to pick it up from your home. Your original payment will be refunded 100%.

Do I have to pay for returns?

No, you don’t need to pay anything extra to return the mattress.

Do I need to keep any of the boxes?

Large industrial machines are used to compress and pack our mattresses. So, it will be impossible to pack them back into their original boxes. However, the boxes can be used as a rocket ship, side table, standing desk, or playhouse.

How do I prepare my mattress for return?

You must remain tension free. Please don’t worry as our collection team will take care. We are here to provide you with a peaceful sleep.

The last mattress warranty

We simply provide a free lifetime warranty. Rigorous quality checks have ensured that product outlasts long-term use. Morning Owl mattress could well be the last mattress you’ll ever have to buy. If that sounds good to you, we’re here to support and make it happen.

What if the mattress compresses and forms impressions?

MO’s last mattress warranty has you covered. So please be assured.

How can you give last mattress warranty (TM) when other companies offer 10 or 15 years?

This is because we sell the best natural latex and have confidence in our product. It undergoes rigorous health checks. That is why we are able to achieve this warranty level.

Why is the MO mattress so less than the mattress in retail stores?

We don’t believe in wasting money on ginormous showrooms, overstocked inventories, or excessive shipping costs. Instead, we pass the savings onto you by selling online. Morning Owl is manufactured in India and shipped to you fresh from our facility.

Does it transfer movement?

The mattress is designed keeping you and your partner in mind. The MO mattress provides movement isolation which ensures that you or your partner neither feel a movement even if they are a few centimetres away.

How does the mattress feel?

The MO mattress meets the Goldilocks standard of “just right”. It provides the firm support of memory foam at the same time, offering a bouncy surface.

How firm is the MO mattress?

Our mattress is rated 6 on the scale of 1 to 10, 1 being soft and 10 being hard. It is not too soft or too hard. We provide the best firmness for you.

How do I move my MO mattress?

If you move, cover it with plastic, bend it in half, and secure with bungee cords. Or you can get mattress boxes from moving companies.

For how long can I keep the product in the box?

You can keep it in the box for up to three months. However, the 100-night trial period starts from the night you receive the mattress.

What setup do you recommend the MO mattress?

MO mattresses are designed to be versatile. As will all-foam beds, you need direct support under the mattress. A wooden platform bed offers the best support.

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